AI-powered intake that transforms unstructured requests into properly categorized, intelligently routed ServiceNow cases with instant resolution suggestions.
Our Process
From Inquiry to Resolution, Automatically
Get the full value from your ServiceNow investment with AI that works across every step of customer service. From intelligent case creation to smart resolution suggestions, NowIntake.ai amplifies your existing platform without adding complexity.
Smart Case Creation
Transforms messy customer inquiries into perfectly structured ServiceNow cases with all the context your agents need
CASE 023
Supplier Quality Issue
Frozen food shipment arrived above temperature, requesting credit and replacement
CASE 428
Account Activated
New customer account successfully provisioned, welcome package sent
CASE 732
Resolution
Customer technical issue resolved, service restored to full functionality
Smart Assignment
Automatically assigns cases to the best-suited agents based on skills, availability, and case complexity
Resolution Suggestions
Gives agents AI-generated suggestions and next steps to resolve cases faster and more consistently
Next Steps
CASE 047
Equipment Warranty Claim
Hydraulic pump on our Model X-450 failed after 8 months. Still under warranty and need replacement ASAP
Maximise ServiceNow ROI
Supercharges your ServiceNow investment across all modules without adding new tools or complexity
Benefits
Built for your Industry
NowIntake.ai delivers tailored AI interpretation and routing for industry-specific customer service scenarios across ServiceNow's specialized applications
AI Powered
Supercharge your ServiceNow investment
Instead of agents manually creating cases from scattered customer inquiries, NowIntake.ai does the heavy lifting automatically.
The AI processes every customer touchpoint across all your channels, intelligently categorizes each request, and creates perfectly structured ServiceNow cases with relevant context and suggested next steps.
Built natively on ServiceNow, it enhances your existing platform without requiring additional infrastructure or training, leveraging internal and external LLMs for accurate interpretation of the unstructured incoming data sets.
